Email Outage & Temporary Customer Support

Due to the nationwide Microsoft outage that began Thursday, November 12, most incoming and outgoing emails have not been received or successfully sent. If you have emailed us and haven’t heard back, we may not have received your message.

To help us stay connected while these issues are being resolved, please text your order questions or concerns to 1-561-344-6727.

TEXT ONLY — no calls will be taken at this number. Text messages will be answered during business hours.

Please include all of the following in your message so we can assist you appropriately:

• Your full name

• Your order number

• A detailed explanation of your order question or concern

• Any relevant photos, if applicable

Including all details in your initial text will help us look into your concern and reduce back-and-forth messages.

This is a temporary communication option only, available until our email systems are running smoothly again. It will not be a permanent customer service number.

Thank you for your patience and understanding as we work through this disruption!

Lauren & the IPP Crew